Company settings tour

Settings (sidebar → Admin → Settings) is your company's control panel. Most sections are company-admin only; here's what lives where.

Company

Your Organization card shows the company name and the Company ID — the 6-character code drivers use to sign in to the driver app — plus an editable Tax ID / EIN used on invoices and claims.

• Company timezone — all trip times and company-local dates derive from this. Set it once, correctly.
• Business Hours — per-day Open/Closed with hours; trips can only be scheduled during these hours, and Closed days block new trip creation.
• Service area — restrict address search to your states.

Scheduling Settings

Home of the punctuality windows that drive the on-time / early / late classification on your dashboard:

• Pickup window — minutes before and after the requested pickup time that still count as on time (defaults: 30/30).
• Appointment (drop-off) window — minutes before the appointment the driver should arrive, and how many minutes past still pass (defaults: 30/0).

Below that, ambulatory pick/drop time offsets set how much stop time is planned per mobility type — these feed the per-stop arrive/perform estimates on the Dispatch board.

Driver app

Four cards configuring the mobile experience: Timekeeping (allow breaks), Mobile trip tracking (GPS ping interval; whether stop coordinates come from device GPS or the geocoded address), and Trip signature capture (enable, capture at pickup or drop-off, reuse signatures on file). See Driver app overview.

Money and payers

• Payers — brokers, Medicaid Direct, custom payers, facilities, and their rate sheets (Payer setup).
• Insurance plans — the plan names and payer IDs offered on member profiles.
• Subscription & billing — your ZeitRide plan, invoices, and payment method.

Integrations and devices

• Broker Integrations — broker connections, manual fetch, and re-match tools (How broker trips arrive).
• Telematics — dash cam enablement and the live map location source (Dash Cam).

Configuration lists

• Level of service — define wheelchair, ambulatory, and custom service levels used on vehicles and trips.
• Expense settings — the merchant list drivers pick from when submitting expenses.
• Report settings — custom header and footer for all exported PDF reports.
• Notifications — SMS and voice call templates and channel toggles for member trip notifications.
• Booking page — your public trip request page; requests land in the Trip List's New Requests band.

Roles & permissions and Admin

• Roles & permissions — see Roles and permissions.
• Admin — maintenance tools such as the scheduled broker import and Merge duplicate members.

Note: Looking for user management? People and logins live on the Employees page, not in Settings — see Setting up your team.