NEMT software overview

United States · Virginia · Local Guide

Virginia NEMT Software for Medicaid Transportation Providers

Virginia NEMT software should help providers manage two distinct Medicaid transportation paths: Fee-for-Service NEMT coordinated by ModivCare for Virginia DMAS, and transportation arranged through a member's Cardinal Care health plan. ZeitRide connects scheduling, live dispatch, routing, driver workflows, trip documentation, and billing workflows in one platform for $49/vehicle/month. Providers remain responsible for following current DMAS, ModivCare, health-plan, and contract-specific requirements.

Running a Virginia NEMT operation means coordinating trips across different payer and transportation workflows, not one universal broker process. Virginia DMAS currently uses ModivCare to manage statewide Fee-for-Service NEMT, while members enrolled in Cardinal Care managed care use the transportation process tied to their health plan. For teams evaluating Virginia Medicaid NEMT software, that difference matters because trip intake, documentation, billing, and provider requirements can vary by program.

ZeitRide brings Virginia NEMT scheduling software, live dispatch, AI-assisted routing, driver workflows, GPS-aware trip activity, electronic signatures, reporting, audit history, and billing workflows into one connected system. The goal is to help your team operate consistently across trip sources without claiming that one software configuration automatically satisfies every DMAS, ModivCare, MCO, or payer rule.

Virginia also creates very different operating conditions by region. Northern Virginia fleets may manage dense appointment schedules around Fairfax, Arlington, Alexandria, and Prince William, while providers in Southwest Virginia and Southside can face longer rural trip legs and weaker cellular coverage. ZeitRide is designed to keep scheduling, dispatch, routing, and driver activity connected across both environments.

FFS

ModivCare-Managed Virginia NEMT

5

Current Cardinal Care Health Plans

$49

Per Vehicle / Month

1 day

Typical First Live Route

What ZeitRide's Virginia NEMT Software Does

Virginia NEMT Scheduling & Live Dispatch

ZeitRide keeps one-time trips, recurring transportation, broker-driven trip intake, scheduling, and live dispatch connected in one workflow. Dispatchers can monitor routes, drivers, stops, and trip changes in real time instead of rebuilding the day across spreadsheets, phone calls, and separate portals.

ModivCare FFS Workflow Support

Virginia DMAS states that Fee-for-Service NEMT providers contract with ModivCare, which assigns and pays FFS transportation. ZeitRide supports ModivCare broker workflows and bulk trip intake so authorized trips can move into the same scheduling and dispatch environment as your other work. Confirm the exact integration path for your Virginia provider account during onboarding.

Virginia NEMT Trip Verification & Documentation

ZeitRide can keep driver-reported status, GPS-aware trip events, pickup and drop-off timestamps, electronic signatures, notes, driver information, vehicle information, and trip history connected to the transportation record. These tools can support DMAS, ModivCare, or health-plan documentation workflows, but they do not replace the requirements in your current transportation agreement.

Virginia NEMT Billing Software Tied to Completed Trips

ZeitRide connects completed trip activity to billing-ready records so finance teams do not have to reconstruct the day from separate dispatch logs and driver messages. Current Virginia FFS guidance requires providers to follow ModivCare's invoice and trip-log submission process, so ZeitRide supports the operational record while your team continues to follow the applicable claims-center rules.

AI-Assisted Routing & Offline Driver Workflows

ZeitRide's routing tools help sequence stops while dispatch stays connected to the live schedule. The iOS and Android driver app supports offline GPS workflows, helping teams maintain trip activity when cellular coverage is unreliable on longer rural Virginia routes.

HIPAA-Aware Records, Reporting & Audit History

ZeitRide uses HIPAA-aware workflows and keeps reporting, document tracking, and audit history connected to the same trip record. Your organization should still confirm its own privacy, security, BAA, DMAS, broker, and health-plan obligations for the services it performs.

Built for Every Type of Virginia NEMT Provider

NEMT solutions from ZeitRide scale from solo operators to statewide fleets.

Virginia Medicaid NEMT Fleets

Run scheduling, dispatch, routing, trip records, and billing workflows from one system.

ModivCare FFS Providers

Manage assigned FFS transportation while keeping trip execution and documentation organized.

Managed-Care NEMT Providers

Support plan-specific transportation workflows without treating every MCO trip as the same process.

Multi-County Operators

Coordinate dense Northern Virginia schedules and longer rural routes from one operational view.

Nationwide platform

Virginia Medicaid transportation has two important operational paths. DMAS currently identifies ModivCare as the statewide Fee-for-Service NEMT broker. For managed-care medical transportation, DMAS directs members to the Cardinal Care plan in which they are enrolled rather than to the FFS process.

DMAS currently lists five Cardinal Care health plans for transportation contacts: Aetna Better Health of Virginia, Anthem HealthKeepers Plus, Humana Healthy Horizons of Virginia, Sentara Health Plans, and UnitedHealthcare of the Mid-Atlantic. Transportation arrangements and provider requirements should be verified with the applicable plan because managed-care relationships and processes can change.

Virginia geography changes the operating problem from region to region. Northern Virginia can mean dense traffic and tight appointment windows, while Southwest Virginia and Southside can mean longer distances between members and medical facilities. A Virginia NEMT dispatch software stack should support both live urban changes and longer rural trip execution without splitting operations across different tools.

Virginia operating authority is separate from software. The Virginia DMV lists an NEMT carrier operating-authority certificate, carrier-specific insurance requirements, and a $25,000 surety bond or letter of credit for qualifying Medicaid NEMT carriers. Providers should verify their own DMV, DMAS, ModivCare, MCO, and contract obligations directly with the responsible authority.

ZeitRide is a nationwide NEMT software platform, not a Virginia Medicaid agency, broker, or managed-care plan. This page is designed to help Virginia providers understand how the software fits around the transportation systems and requirements they already operate within.

Explore capabilities

Frequently asked questions

What should Virginia NEMT software include?

Virginia NEMT software should connect scheduling, live dispatch, routing, driver workflows, trip documentation, reporting, and billing while allowing providers to manage different Fee-for-Service and managed-care transportation workflows. ZeitRide includes these operational capabilities in one platform at $49 per active vehicle per month.

Who manages Fee-for-Service NEMT in Virginia?

Virginia DMAS currently contracts with ModivCare to manage statewide Fee-for-Service non-emergency Medicaid transportation. DMAS states that FFS transportation providers contract with ModivCare, which is responsible for assigning and paying for FFS Medicaid transportation.

Does every Virginia Medicaid NEMT trip go through ModivCare?

No. ModivCare manages Virginia's Fee-for-Service NEMT program. For members enrolled in Cardinal Care managed care, DMAS directs members to their enrolled health plan for transportation arrangements. Providers should verify the current transportation process and contract requirements for each plan they serve.

Does ZeitRide integrate with ModivCare for Virginia NEMT providers?

ZeitRide supports ModivCare broker workflows and broker trip intake as part of its NEMT platform. Because the exact connection can depend on the provider account, trip source, and broker setup, Virginia providers should confirm the specific ModivCare integration path with the ZeitRide team during onboarding.

Does Virginia Medicaid require EVV for every NEMT trip?

Providers should not assume that the federal EVV mandate automatically applies to every Virginia NEMT trip. Virginia FFS and managed-care transportation have program-specific trip documentation and verification requirements. ZeitRide can capture GPS-aware events, timestamps, signatures, driver and vehicle context, and trip history that support those workflows, but providers must confirm the exact DMAS, ModivCare, MCO, or contract requirements that apply to each trip.

What documentation matters for Virginia Fee-for-Service NEMT billing?

Current Virginia DMAS transportation-provider guidance says billing invoice forms must be submitted with original daily trip logs for FFS claims. DMAS also identifies denial issues such as missing pickup or drop-off times, missing signatures, and invalid driver or vehicle information. Providers should follow the current ModivCare transportation agreement and claims-center instructions for their submissions.

How much does ZeitRide cost for a Virginia NEMT fleet?

ZeitRide's core software is $49 per active vehicle per month with unlimited trips, dispatchers, and staff seats, no setup fees, no per-trip software charges, and month-to-month service. Optional products such as the ZeitRide dash cam are priced separately.

Can ZeitRide handle both Northern Virginia and rural Virginia routes?

Yes. ZeitRide connects scheduling, live dispatch, AI-assisted routing, GPS-aware driver activity, and offline driver workflows in one platform. That supports dense operating environments such as Fairfax and Arlington as well as longer rural routes where cellular coverage can be less consistent.

Does ZeitRide only serve Virginia?

No. ZeitRide serves NEMT providers across the United States. The Virginia page focuses on DMAS, ModivCare, Cardinal Care, Virginia trip-documentation considerations, and the operating conditions Virginia fleets need to manage.