United States · New York · Local Guide
New York NEMT Software for MAS Medicaid Transportation Providers
New York Medicaid transportation is coordinated statewide through Medical Answering Services (MAS), the transportation broker contracted by the New York State Department of Health. ZeitRide gives New York NEMT providers one platform for scheduling, live dispatch, routing, driver workflows, GPS-aware trip records, reporting, and billing for $49 per vehicle per month. Providers should confirm their exact MAS API, GPS, attestation, and billing requirements before relying on any software workflow.
Running NEMT in New York means operating inside a statewide Medicaid transportation system centered on Medical Answering Services, or MAS. New York State Department of Health currently identifies MAS as its Medicaid Transportation Broker, and current state guidance says Medicaid members across New York — including fee-for-service and Medicaid managed-care members — use MAS for authorized Medicaid transportation.
That makes New York different from states where NEMT is divided among several statewide Medicaid transportation brokers. New York NEMT providers need software that can keep MAS-assigned work, scheduling, drivers, routes, GPS-aware trip activity, documentation, and billing records connected without creating another layer of manual work.
ZeitRide combines New York NEMT scheduling software, live dispatch, AI-assisted routing, driver workflows, electronic signatures, reporting, audit history, and billing tools in one platform. It can support the operational work surrounding MAS trips, while providers remain responsible for meeting current NYSDOH, MAS, licensing, GPS, attestation, and contract requirements.
62
New York Counties Served by MAS
1
Statewide Medicaid Transportation Broker
<30 min
MAS Real-Time GPS Receipt Window
$49
Per Vehicle / Month
What ZeitRide's New York NEMT Software Does
New York NEMT Scheduling & Live Dispatch
ZeitRide keeps recurring trips, one-time transportation, driver assignments, route planning, and same-day changes in one operational workflow. New York NEMT dispatch software should let teams manage dense NYC schedules and long upstate routes without rebuilding the day across spreadsheets, phone calls, and disconnected systems.
MAS-Centered Trip Operations
Because NYSDOH uses Medical Answering Services as the statewide Medicaid Transportation Broker, MAS workflows are central to New York Medicaid NEMT operations. ZeitRide can organize trip intake, scheduling, dispatch, driver activity, documentation, and billing-ready records around MAS-assigned work. Providers should confirm the exact MAS data-transfer or API workflow available for their account during onboarding.
GPS-Aware Trip Records for MAS Workflows
MAS currently requires network transportation providers to maintain GPS capabilities for Medicaid rides and submit required real-time GPS and breadcrumb data under its provider rules. ZeitRide captures GPS-aware driver and trip activity, but providers must confirm that their selected GPS, TPI, and API configuration satisfies current MAS technical requirements before using it for MAS attestation.
New York NEMT Billing Software
ZeitRide keeps completed trip activity connected to billing-oriented records so finance teams can review scheduled service, driver activity, timestamps, mileage, signatures, and trip history without reconstructing the ride later. MAS attestation, claim submission, corrections, and payment requirements remain governed by MAS and New York Medicaid rules.
Driver, Vehicle & Documentation Workflows
Keep driver information, vehicle records, trip documentation, electronic signatures, custom forms, reporting, and audit history alongside the transportation record. That gives operations teams one place to review the evidence behind a completed trip while continuing to follow MAS and New York provider requirements.
NYC-to-Upstate Routing with Offline Support
A New York fleet may manage dense routes through Manhattan, Brooklyn, Queens, the Bronx, or Long Island while also operating longer trips around Buffalo, Rochester, Syracuse, Albany, or rural upstate counties. ZeitRide combines AI-assisted routing, live dispatch, and an iOS and Android driver app with offline GPS support for that mixed operating environment.
Built for Every Type of New York NEMT Provider
NEMT solutions from ZeitRide scale from solo operators to statewide fleets.
MAS Network Transportation Providers
Manage scheduling, dispatch, drivers, trip records, and billing workflows around New York Medicaid transportation.
NYC & Downstate NEMT Fleets
Coordinate high-volume schedules, tight pickup windows, traffic, and same-day dispatch changes.
Upstate New York Providers
Manage longer multi-county routes, recurring transportation, and lower-connectivity operating areas.
Ambulette & Livery Operators
Keep operational trip, driver, vehicle, and documentation records organized while following applicable New York licensing and Medicaid requirements.
Nationwide platform
New York State Department of Health currently contracts with Medical Answering Services as the statewide Medicaid Transportation Broker. NYSDOH guidance states that MAS serves Medicaid enrollees throughout New York State, including members enrolled in Medicaid managed care as well as fee-for-service Medicaid.
MAS has specific technology requirements for its transportation provider network. Under current guidance, transportation providers must maintain GPS capabilities for Medicaid rides and, for dates of service beginning November 10, 2025, real-time GPS data must be received and acknowledged by MAS within 30 minutes of collection. MAS also requires trip breadcrumb and milestone data under its provider GPS rules.
Those MAS GPS requirements should not be described as a universal federal EVV mandate. They are New York Medicaid transportation and MAS network requirements. Providers remain responsible for ensuring that any third-party routing, GPS, or intermediary system they use meets the current MAS API and data-exchange requirements.
New York Medicaid transportation also operates under state rules governing authorization, appropriate transportation mode, provider eligibility, and lawful operation. Ambulette, taxi, livery, ambulance, and other transportation modes can have different licensing and operating requirements, so software should support the workflow without being presented as a substitute for New York regulatory approval.
New York geography creates two very different operating environments. Downstate fleets may face dense traffic, short distances, and high trip volume across New York City and Long Island, while upstate operators can manage longer routes across counties with more variable cellular coverage. ZeitRide keeps scheduling, routing, dispatch, and driver activity in the same system across both.
ZeitRide is a nationwide NEMT software platform, not Medical Answering Services or a New York State agency. This page explains how ZeitRide can support the operational work around New York Medicaid transportation while providers continue to follow current NYSDOH and MAS requirements.
Explore capabilities
- NEMT software platform
- New York NEMT scheduling software
- New York NEMT dispatch software
- New York NEMT billing software
- New York NEMT routing software
- NEMT fleet GPS monitoring
- NEMT EVV and trip verification guide
- pricing page
Frequently asked questions
Who is the Medicaid NEMT broker in New York?
The New York State Department of Health currently contracts with Medical Answering Services, or MAS, as the statewide Medicaid Transportation Broker. MAS arranges authorized non-emergency Medicaid transportation and performs transportation-program administrative functions across New York State.
Does MAS handle both fee-for-service and Medicaid managed-care transportation in New York?
Yes. Current NYSDOH guidance says New York Medicaid members, including members enrolled in Medicaid managed care and fee-for-service Medicaid, use MAS to confirm eligibility and arrange authorized Medicaid transportation.
What GPS requirements apply to MAS transportation providers in New York?
MAS currently requires its transportation provider network to maintain GPS capabilities on Medicaid rides. For dates of service beginning November 10, 2025, MAS guidance says real-time GPS data must be received and acknowledged within 30 minutes of collection, with required GPS breadcrumb and milestone information submitted under MAS policy. Providers should verify the latest MAS technical requirements directly before configuring their software.
Is the MAS GPS requirement the same as federal EVV?
No. MAS GPS and trip-verification requirements should not be described as a universal federal EVV mandate for NEMT. They are New York Medicaid transportation and MAS network requirements. Providers should distinguish those rules from the federal EVV mandate that applies to qualifying Medicaid personal care and home health services.
Can ZeitRide support MAS-assigned NEMT trips?
ZeitRide can support the operational workflow around MAS-assigned transportation through scheduling, dispatch, routing, GPS-aware trip activity, driver workflows, reporting, and billing-ready records. Providers should confirm the exact MAS API, trip-intake, GPS, and attestation connection available for their account with the ZeitRide team before relying on automated MAS data exchange.
What should New York NEMT software include?
New York NEMT software should connect scheduling, live dispatch, routing, driver activity, GPS-aware trip records, documentation, reporting, and billing while supporting the operational requirements of MAS-assigned Medicaid transportation. It should also work across both dense NYC routes and longer upstate trips.
How much does ZeitRide cost for a New York NEMT fleet?
ZeitRide's core software costs $49 per active vehicle per month. The plan includes unlimited trips, dispatchers and staff seats, scheduling, routing, live dispatch, the driver app, reporting, billing workflows, custom forms, and e-signatures. Optional products such as the ZeitRide dash cam are priced separately.
Can ZeitRide handle both New York City and upstate NEMT routes?
Yes. ZeitRide combines scheduling, AI-assisted routing, live dispatch, GPS-aware driver activity, and offline driver workflows in one platform. That supports high-density operations in New York City and Long Island as well as longer routes across upstate New York.
Does ZeitRide only serve New York?
No. ZeitRide serves NEMT providers across the United States. This New York page focuses specifically on MAS, New York Medicaid transportation, GPS and trip-verification considerations, and the operating conditions New York providers manage.