NEMT VoIP software built into your dispatch platform
NEMT VoIP software connects dispatchers, drivers, and patients through internet-based calling tied directly to trip records and Medicaid billing. ZeitRide includes dispatcher-driver communication inside the dispatch platform — so every call is automatically documented against the relevant trip, with no separate phone system or manual reconciliation required.
Most NEMT operators pay separately for a VoIP phone system and a dispatch platform — then spend hours reconciling call logs with trip records. ZeitRide puts dispatcher-driver communication inside the dispatch workflow where it belongs: calls, trip updates, EVV documentation, and Medicaid billing all connected in one platform.
At $49/vehicle/month, ZeitRide's Everything Plan includes real-time dispatcher visibility, iOS and Android driver app communication, broker integrations with MTM Health, CTS Transit, Provide A Ride, ProCare, DD Med Trans, and Tennessee Carriers — with no separate VoIP bill.
Capabilities
- ✓In-platform dispatcher-driver communication through the iOS and Android driver app
- ✓Live dispatcher board with real-time driver status, GPS tracking, and trip updates
- ✓Two-way communication between dispatch and field — updates tie automatically to trip records
- ✓Offline GPS support for rural areas where cellular coverage drops
- ✓EVV documentation captured automatically at pickup and drop-off — no separate call to log
- ✓HIPAA-aware data handling across all communication, trip records, and billing
- ✓Direct broker integrations eliminating manual portal entry and phone confirmation calls
Advantages
- ✓No separate VoIP bill — communication is part of the $49/vehicle/month Everything Plan
- ✓Dispatcher calls and trip record updates happen in the same system simultaneously
- ✓Eliminates manual reconciliation between phone logs and Medicaid billing documentation
- ✓Offline GPS keeps rural routes running when VoIP calling would drop anyway
- ✓Broker trip assignments flow directly to dispatch board — no phone call to confirm receipt
- ✓HIPAA-compliant communication without a separate compliance tool or BAA process
- ✓Drivers operational in under 15 minutes on the app — no phone system training required
Related solutions
Frequently asked questions
What is NEMT VoIP software?
NEMT VoIP software is an internet-based phone system built for non-emergency medical transportation — connecting dispatchers, drivers, patients, and facilities through calling tied to trip records and Medicaid billing. The best NEMT VoIP software lives inside the dispatch platform so every call is automatically documented against the relevant trip, eliminating manual reconciliation.
Does ZeitRide include a VoIP phone system?
ZeitRide includes in-platform dispatcher-driver communication through the iOS and Android driver app — two-way messaging, trip status updates, and live GPS tracking without requiring a separate phone call. For inbound patient scheduling lines or IVR, ZeitRide integrates with dedicated NEMT phone systems. The full communication and dispatch stack runs at $49/vehicle/month with no separate VoIP billing.
How much does NEMT VoIP software cost?
Standalone NEMT VoIP software typically costs $150–$400/month for a 10-vehicle fleet, on top of separate dispatch and billing tools. ZeitRide includes dispatcher-driver communication at $49/vehicle/month — no additional VoIP module fee. A 10-vehicle fleet pays $490/month flat for the complete stack.
Does NEMT VoIP software need to be HIPAA compliant?
Yes. NEMT operators handle protected health information in every call — patient names, addresses, medical conditions, and appointment details. ZeitRide is HIPAA-aware across all trip records, patient data, billing documentation, and driver communication, encrypted in transit and at rest.
Is VoIP included in ZeitRide pricing?
Yes. Dispatcher-driver communication through the ZeitRide Driver app is included in the Everything Plan alongside scheduling, dispatch, routing, billing, and broker integrations — all at $49/vehicle/month with no add-on fees. Book a demo for a quote tailored to your fleet size.
Everything included · Pricing on demo
Dispatch, scheduling, routing, billing workflows, driver app, and more—no module upsells.