Driver app overview

The ZeitRide driver app is where your drivers run their day: today's trips, one-tap pickups and dropoffs, signatures, and automatic GPS — all synced live to your Dispatch board.

Office staff: this app is for drivers. Owners, administrators and dispatchers use the separate ZeitRide Admin app to watch the fleet and assign drivers from a phone.

Signing in

Drivers sign in with three things on the Driver Login screen:

• Company ID — your company's 6-character code (shown in the web portal's top bar and on Settings → Company → Company profile tab)
• Username (or their email, if one is on file)
• Password

Credentials are issued by the office on the employee's Access tab — drivers don't self-register. See Adding drivers and employees. If an admin deactivates a driver's access, the app signs them out with an "account deactivated" message.

The Trips screen

The Trips tab lists the driver's day, one card per trip showing both the pickup and dropoff. Trips are grouped into sections:

• Next — a banner at the top telling the driver their single next action ("All caught up." when done)
• On board — members currently in the vehicle
• Upcoming — what's ahead
• Will Call — return trips waiting on dispatch, marked with an orange WILL CALL badge (see Will-call trips)
• Completed — collapsible, with a running "X of N completed" summary

A Tomorrow toggle shows the next day's schedule as a read-only preview.

A trip that came from an activated will-call carries a muted Will call origin chip on its card, so a driver can see at a glance why it showed up mid-shift instead of at sign-in.

Trip cards: Call, DOB, Notes, and directions

Every card shows the member's phone number next to a Call button, and their date of birth alongside it when one is on file — useful for the ID check at pickup without opening a separate profile. If dispatch or your broker attached any care instructions to the trip, a blue Notes link sits next to Call; tapping it opens a sheet with the full text.

Pickup and drop-off addresses are each tappable and carry their own directions chip — tapping the pickup address routes the driver there from their current location, and tapping the drop-off does the same once they're on the road.

Working a trip

1. Tap Pick up at the curb. The member moves to On board and the actual pickup time and GPS position are recorded at that moment.
2. Tap Drop off at the destination — same recording, and the trip moves to Completed.
3. Made a mistake? Undo reverts a completed stop — unless your company has turned this off (Settings → Driver app → Trip flow tab → Driver app permissions → Allow drivers to undo completed stops); with it off, the button doesn't appear and the app refuses the request, so only dispatch can undo.
4. If the member cancels or doesn't show, tap Cancel trip and choose Member cancelled or Member no-show. When a driver confirms Member not seen, the trip is marked No show on the Dispatch board and everyone with dispatch access gets a Member not seen notification in the portal's bell — member, driver and pickup time, linking to that day's board with the trip highlighted — so the office can follow up while the driver moves on.

Multi-loaded trips show a MULTI-LOAD badge with the rider count so drivers know who shares the ride.

The app enforces physical order: a drop-off can't be completed before its pickup, and a return-leg pickup can't be completed before the outbound drop-off. If a tap is rejected with a message like "Pick up Jane Smith before marking the drop-off complete," complete the earlier stop first.

When your company has Lock drop-off directions until the pickup is complete turned on (Settings → Driver app → Trip flow tab → Driver app permissions), the app also keeps drivers on the right stop:

• A driver can't mark Arrived at a drop-off until the pickup is done ("Pick up Jane Smith before arriving at the drop-off").
• A driver can't start (En route) or arrive at a member's return trip while the same driver still has that member's outbound trip open. Finish the outbound first. A different driver heading to the return pickup is never blocked, even if the outbound driver forgot to complete their trip; nor is a return whose outbound was cancelled or a no-show.

Note: If timekeeping is enabled, drivers must start their shift before marking stops — the app prompts "Start Your Shift First." See Driver timekeeping.

Signatures

Settings → Driver app controls signature capture in two places: the Trip signature capture card on the Trip flow tab for member/driver signatures on trips, and a separate Driver inspection signatures card on the Inspections & vehicles tab for the driver's own sign-off on vehicle inspections. The summary strip at the top of the page shows whether trip signatures are off, at pickup or at drop-off.

For trips, the Signature selection choice decides who signs — Member, Driver, or Both (a two-step capture: the app collects the member's signature, then the driver's, before the stop can complete). Workflow timing decides when: Pickup & drop-off prompts at both stops on the leg, or Pickup only captures once and reuses it at drop-off without asking again. With Reuse signature on file enabled, members who already have a signature on file aren't re-prompted for a member signature; fresh captures update the file automatically. The same reuse applies when the office marks a stop complete on Dispatch: the member's signature on file is copied onto the stop. If there's none on file, the stop shows as Unsigned on Dispatch (see Managing stops). When the office marks a trip done without a rider signature sets what the office may do then: Allow, Warn first, or Block (the driver finishes the stop in the app so the rider can sign). A driver's own signature on file is captured once from the web Driver modal and reused wherever the driver-side settings call for it.

GPS while driving

During a shift the app shares the vehicle's location with dispatch at the interval your company configures — that's what powers the Live Tracking and the GPS evidence on broker claims. Pings stop at clock-out. Drivers see a clear notice that location is shared with dispatch during their shift, and the app asks for location permission with an explanation on first run.

Notifications and forms

A notification bell replaces the app logo in the Home screen's header whenever there's something to see — a pending form, or a location or notification permission that needs attention. Tapping it opens a short list of what's outstanding.

Forms assigned to drivers (see Custom forms) live under More → Forms, with a badge on the More tab showing how many are pending. A form left half-filled shows a Draft — continue chip so a driver can pick up where they left off; drafts save automatically when a driver navigates away, and the forms list still works from its last-synced copy if the driver loses signal mid-shift.

Everything else

• Driver timekeeping — shifts, breaks, and the end-of-day check
• Inspections and expenses — checklists at clock-in/out and receipt submission

Completion requirements your company can enable

Under Settings → Driver app, your company can require extra evidence at stop completion. All of these are off by default:

• Odometer capture — the app collects the vehicle's odometer before a pickup or drop-off can be completed. Turn on Require stop odometer readings on the Inspections & vehicles tab to set it company-wide, or add rules per broker feed, specific payer or funding source under Odometer rules by payer & program (the most specific rule wins). Turn it on only after the app update that shows the odometer entry screen has rolled out to your drivers.
• Stop geofence (on the Location & GPS tab) — measures how far the driver's phone is from the stop when they tap Arrived or Complete. The check has three settings: Off, Record only (just records the distance) and Enforce (refuses taps made outside the radius you set). A tap with no GPS fix is never refused, and dispatchers are never blocked. When a tap is refused, the message says how far away the driver is — in feet when they're close (for example "130 ft"), in miles from a tenth of a mile up.
• Driver reminders (on the same Stop geofence card) — Off or Remind driver. With Remind driver, when the driver arrives near a stop, the app reminds them to update the trip. ZeitRide never changes a trip's status on its own; the app reminds the driver to tap it. This is separate from the tap check above, which keeps its own Off / Record only / Enforce setting.