The Trip List page

Trip List (sidebar → Operations → Trip List) is the day's master list of trips: your own bookings, trips sent by your broker, and public booking requests, all in one place. Use it to review, fix, and manage trips; use the Dispatch board to assign drivers and run the day.

Getting around

• Week strip — the top of the page shows the week with a trip count on each day. Click a day to load it, use the arrows for Previous week / Next week, and the Today shortcut to jump back.
• Date range — the calendar button next to the week strip selects several days at once (up to 31, with presets such as This week, Last month, and month-to-date). The page loads each day into the same list, shows the selection as a chip, and highlights those days on the strip. Click the ✕ on the chip, or any single day on the strip, to go back to one day. The range is in the page link, so you can bookmark or share it.
• KPI cards — six live counters for the selected day or days. They count trips the same way the Dispatch board does, so the two pages always agree:
  • Trips — every trip that runs that day, no-shows included. It always matches the Scheduled tab and the number on the day in the week strip. Cancelled trips aren't counted. Over a date range, it's the sum of the week-strip counts for the selected days. With a Driver or Facility filter on, it counts only the matching Scheduled rows and is marked filtered.
  • Unassigned — scheduled trips with no driver that haven't started, the same as Dispatch's Unassigned list. Will-calls aren't included; they have their own card.
  • Will call — will-calls waiting for the member to call, the same as Dispatch's Will call list.
  • Active — trips en route to the pickup or with the rider on board (Dispatch's En route + On board).
  • Completed — scheduled trips that have been dropped off.
  • Cancelled — the same rows as the Cancelled tab, shown as "not counted". A second line splits it, for example "16 cancelled here · 38 by broker": here means cancelled in ZeitRide, by broker means the broker cancelled or pulled the booking.
• Search — type in Search trips… (press / to focus it) to match members, trip numbers, addresses, and more.
• Filters — one Filters button opens a popover of filter chips: Payer, Member status (Matched, Manually linked, Unmatched, In Review), Trip status (Upcoming, Unresolved — past due with no outcome, Will call, En route, On board, Completed, No-show), Recurrence, Repeats on (a specific weekday), Facility, Driver (including Unassigned), Vehicle (including No vehicle), and Trip type (Ambulatory, Wheelchair, Stretcher). Cancelled isn't a status filter any more — use the Cancelled tab.
• Export CSV — above the table, downloads every row currently shown (all pages, with your tab, filters, and sort applied) as a spreadsheet. The file has a Tab column naming the tab each row is on, and its status matches the row's badge (for example Replaced or Cancelled by broker). Over a date range the file includes a Date column.

Status tabs

Four tabs split the list, and every row is on exactly one of them. The list always opens on Scheduled.

• Scheduled — the trips that run that day, no-shows included. This count always equals the Trips card and the number on the day in the week strip.
• Not scheduled yet — valid broker bookings that don't have a trip yet (for example, the rider isn't matched to a member yet), plus recurring rides the broker hasn't sent when no trip exists for them that day. They aren't counted in Trips until they're scheduled. You can work these rows as usual — link the member, create the trip, or set recurrence.
• Cancelled — trips cancelled in ZeitRide and trips or bookings the broker cancelled or pulled. Not counted in Trips. These rows are read-only: the only actions are Reinstate trip (for a trip cancelled in ZeitRide, not one the broker cancelled) and Trip history.
• Replaced — older versions of a booking the broker re-issued under a new number. They're kept for reference and are read-only; work the newer booking instead.

Each tab shows its count. With search or filters on, each tab shows how many of its rows match, for example 12 of 198, and the line above the table reads like "12 of 198 Scheduled rows match search". If a tab has nothing for the day, it says so — try another tab or clear search and filters.

Reading the table

Key columns include the member, scheduled times, pickup and destination, Driver, and a merged Status column. With a date range selected, a Trip date column leads the table and rows are grouped by day. Common badges:

• Upcoming, Will call, En route, On board, Completed, No-show, Turned back — where a scheduled trip is, using the same words as the Dispatch board
• No trip yet — a booking on the Not scheduled yet tab
• Cancelled (cancelled in ZeitRide) or Cancelled by broker — rows on the Cancelled tab. Hover Cancelled by broker to see the broker's own status, such as Pulled by broker.
• Replaced — an older version of a re-issued booking, on the Replaced tab
• Unassigned (amber) — a scheduled trip with no driver that hasn't started. Assign it on the Dispatch board, where it's listed under Unassigned; will-calls are listed under Will call instead.
• ↻ with weekdays — a recurring trip
• File import — a broker trip that came from a file you uploaded with Import, not from the broker's live feed. Hover the badge for a reminder.
• A small amber triangle on a broker trip means the member needs review — see Member matching

Use the column settings control to add columns such as trip number, authorization number, mode, mileage, or special needs.

New Requests

If your public booking page is enabled and requests are waiting, a New Requests band appears above the table. Each request shows the rider, pickup and dropoff, and date/time, with two buttons:

• Accept — opens the New Trip slideout pre-filled from the request
• Decline — dismisses it

Will Call Queue

Trips waiting on a member's call back are collected in a Will Call Queue band above the table. See Will-call trips.

Row actions

Open the three-dot menu on a row:

• View / edit details — full edit for your internal trips (opens the Edit Trip slideout)
• Edit — for broker trips: the broker's details are read-only, but you can set the trip's recurrence
• Cancel — cancel any trip that isn't already finished, with a reason
• Turn back — return an eligible broker trip to the broker (see Cancelling and turning back trips)

Toolbar actions

• Set recurrence — select rows and convert them to weekly recurring trips
• Import — upload a trip file from your broker (shown only when a file-import integration is enabled). Trips from the file are tagged File import in the list. Once a ride is matched to a member, it goes onto the Dispatch board as an unassigned trip, the same as a trip your broker sends directly. Rides you already cancelled aren't re-added if you upload the same file again, and dates in the past aren't added to Dispatch.