Reporting completions to your broker

Getting paid by your broker depends on reporting each trip's outcome — completion times, GPS evidence, or the right cancellation code. ZeitRide collects all of that automatically as your drivers work, and submits it from the Billing page.

What gets reported

For each broker trip, the submission includes:

• Completion data — actual pickup and dropoff times as recorded by the driver app (or corrected by the office).
• GPS / location data — position evidence from the vehicle: start-of-shift location (anchored at the vehicle's parking address), pings during the shift, and the stop coordinates.
• Cancellation codes — for cancelled and no-show trips, the code your broker requires is chosen automatically from the cancellation reason you recorded. That's why picking the right reason (Member Cancel vs. Member No Show) matters.

How submission happens

Submission is driven from Billing → Ready to Bill:

1. Completed (and cancelled/no-show) broker trips appear automatically once the driver finishes them.
2. Select rows and click Submit N to broker, or use Generate claim per row. See Submitting broker claims for the full walkthrough.
3. Each broker is submitted independently if your book spans more than one.

A nightly process also submits eligible completed trips, so routine days largely report themselves — the Billing page is where you verify and handle exceptions.

Checking a trip's submission status

On the Billing page, hover the Billing status badge on any claim row. The tooltip tells you whether the trip has been submitted to the broker, and whether both the completion data and the GPS data went through. During a send, a status dot shows Sending…, Sent, or Failed per trip.

Rows whose submission errored land under Needs Attention so failures never hide.

Timing matters

Submit promptly. Some brokers only accept GPS data for the same day it was recorded — a trip submitted days late may bill without full GPS evidence, which can invite disputes. Make end-of-day (or first-thing-next-morning) submission part of the routine.

Feeding the pipeline good data

The submission is only as good as what the day produced:

• Drivers should mark stops in the app at the curb, in order — the actual times and GPS capture happen at the moment of the tap.
• Office corrections are fine (use Edit times on the board or the pencil on Billing) and are recorded as manual edits.
• Set every vehicle's Parking location — it anchors start-of-day GPS reporting.
• Keep clock-in/clock-out honest; shift-time GPS pings run between them.

Payment for submitted claims is reconciled later against the broker's remittance files — see Finance: trip ledger and remittance.