Broker trip statuses explained
Which Trip List tab a broker trip lands on, and what No trip yet, Cancelled by broker, Replaced, Updated, No broker trip, and Turned back mean.
Last updated October 9, 2026
Broker trips carry extra status information beyond the normal trip lifecycle, because the broker can change or cancel a booking on their side at any time. This page decodes the badges you'll see on the Trip List.
Which tab a broker trip is on
The Trip List has four tabs (see The Trip List page). For broker trips:
- Scheduled — the broker trip has a trip on your schedule that day. A no-show stays here, even if the broker later changes its status.
- Not scheduled yet — the booking is still valid at the broker but has no trip yet, for example because the rider isn't matched to a member. Work it like any other trip.
- Cancelled — the broker cancelled or pulled the booking, or you cancelled the trip in ZeitRide. These rows are read-only: you can see them (useful when a member calls about a ride the broker pulled), but you can't assign or bill them, and they're excluded from claims. A trip you cancelled in ZeitRide can still be reinstated.
- Replaced — an older version of a booking the broker re-issued under a new number. Read-only and kept for reference.
A trip moving to Cancelled or Replaced isn't an error in ZeitRide — it reflects a change the broker made.
Status badges on broker rows
- No trip yet — a valid booking that doesn't have a trip yet; it's on the Not scheduled yet tab.
- Cancelled by broker — the broker cancelled or pulled the booking. Hover it to see the broker's own status, such as Pulled by broker. A broker trip you cancelled in ZeitRide shows plain Cancelled.
- Updated — the broker edited the booking after it was made (time or address changed). The trip stays schedulable; double-check the details.
- Replaced — the broker re-issued the ride under a new booking number. The old row moves to the Replaced tab; the replacement appears as its own trip. Don't work the replaced row.
- No broker trip — this is an occurrence of one of your recurring trips for which the broker hasn't sent the dated booking yet. It's fully schedulable; the broker's trip number attaches automatically when their booking arrives. If it never arrives, the trip can't bill as a claim for that date.
- Recurring — a standing-order ride shown from your recurring schedule ahead of the broker's dated booking.
Lifecycle statuses
Scheduled broker trips use the same badges as your own trips and the Dispatch board — Upcoming, Will call, En route, On board, Completed, No-show — plus one of their own:
- Turned back — you returned the trip to the broker for reassignment. It's terminal and leaves your board. See Cancelling and turning back trips.
Common situations, decoded
| What you see | What happened | What to do |
|---|---|---|
| Trip moved to the Cancelled tab overnight, marked Cancelled by broker | The broker cancelled or pulled it | Nothing — inform the member if they call |
| Updated badge on tomorrow's trip | The broker changed the booking | Re-check the time/address; adjust the driver if needed |
| Two similar rows, one marked Replaced | The broker re-booked the ride under a new number | Work the new row; ignore the replaced one |
| Recurring trip shows No broker trip | The broker hasn't sent that date yet | Run it as scheduled; the trip number links when it arrives |
| Amber triangle on the row | The rider isn't matched to a member | Fix it via Member matching |
Note: Duplicates are handled automatically — when the broker re-sends or consolidates bookings, ZeitRide links them to the existing trip rather than creating a second one. If you ever see a genuine duplicate pair, cancel one with the reason Duplicate.
Still stuck? The ZeitRide team is one message away.