Question 1

How much does ZeitRide cost?

Accepted Answer

ZeitRide costs $49 per vehicle per month, with everything included. There are no setup fees, no contracts, no per-trip charges, and no software add-ons. A 10-vehicle fleet pays $490/month flat. A 30-vehicle fleet pays $1,470/month flat. The price doesn't change based on trip volume. See the full breakdown at zeitride.com/pricing.

Question 2

Are there any hidden fees or add-ons?

Accepted Answer

No. ZeitRide's Everything Plan includes dispatch, scheduling, routing, billing, broker integrations, EVV support, the driver app, vehicle inspections, and reporting — all at $49/vehicle/month. There are no module fees, no per-trip charges, no per-seat fees, and no implementation cost. What you see on the pricing page is what you pay.

Question 3

Does ZeitRide charge per trip?

Accepted Answer

No. ZeitRide does not charge per trip. Your monthly cost is based entirely on vehicle count at a flat $49/vehicle/month — regardless of how many trips those vehicles run. Legacy NEMT software often adds per-trip fees that compound fast at volume. ZeitRide's pricing model protects your margin as your trip count grows.

Question 4

Is there a free trial?

Accepted Answer

Yes. ZeitRide offers a 14-day free trial with no credit card required. You get access to the full platform — not a limited version. Most operators run their first live route within one day of starting the trial. Start at zeitride.com/pricing.

Question 5

Are there contracts or minimum commitments?

Accepted Answer

No. ZeitRide is month-to-month only. There are no annual contracts, no minimum terms, and no cancellation fees. You can start, pause, or stop at any time. This is intentional — operators shouldn't need a legal review to try new software.

Question 6

How long does it take to set up ZeitRide?

Accepted Answer

Most operators are live within 30 minutes of starting setup. The first route typically runs within one day. There is no lengthy onboarding, no implementation project, and no paid professional services required. You get access to the full platform immediately — not a staged rollout.

Question 7

Do I need technical skills to set up ZeitRide?

Accepted Answer

No. ZeitRide is built for operators, not IT teams. Setup involves adding your vehicles, creating driver profiles, and connecting your broker integrations. The average operator completes this in under an hour without any technical support. If you get stuck, the ZeitRide team is available to help — at no extra charge.

Question 8

What do I need to get started?

Accepted Answer

You need your vehicle list, your driver information, and your broker credentials if you're using broker integrations. That's it. ZeitRide doesn't require data migration from your old system to get your first route running. You can import historical data later if needed.

Question 9

Can I migrate data from my current NEMT software?

Accepted Answer

Yes. ZeitRide supports data import for vehicle lists, driver records, and trip history. Most operators start running live trips immediately and import historical data afterward. If you're switching from RouteGenie, TripMaster, Bambi, or Tobi Cloud, the ZeitRide team can walk you through the migration process.

Question 10

How does ZeitRide's AI routing work?

Accepted Answer

ZeitRide uses AI-assisted routing to calculate optimized trip sequences for each driver based on pickup locations, drop-off destinations, appointment time windows, and vehicle capacity. The routing engine averages a 20% reduction in total miles driven across operator fleets — which translates directly to lower fuel costs and faster trip completion times.

Question 11

Can ZeitRide handle same-day and will-call trips?

Accepted Answer

Yes. ZeitRide's dispatch software handles same-day bookings, will-call trips, and schedule changes in real time. Dispatchers can add, reassign, or cancel trips from the live dispatch board, and driver apps update instantly. There's no batch processing delay — changes take effect immediately.

Question 12

How does ZeitRide handle scheduling for recurring trips?

Accepted Answer

ZeitRide supports recurring trip schedules — daily, weekly, and custom frequency — for patients with regular appointment patterns like dialysis, chemotherapy, or therapy. Recurring trips auto-populate on the dispatch board on the scheduled date, which eliminates manual re-entry and reduces booking errors.

Question 13

Can multiple dispatchers use ZeitRide at the same time?

Accepted Answer

Yes. ZeitRide supports multiple concurrent dispatcher logins with full real-time visibility across the entire fleet. All dispatchers see the same live board simultaneously. Changes made by one dispatcher are visible to all others instantly — there's no refresh delay or data conflict.

Question 14

Which NEMT brokers does ZeitRide integrate with?

Accepted Answer

ZeitRide integrates directly with MTM Health, CTS Transit, Provide A Ride, ProCare, DD Med Trans, and Tennessee Carriers. These integrations are included in the Everything Plan — no separate purchase, no extra monthly fee. Broker integrations sync trip assignments and billing data in real time, eliminating manual portal entry.

Question 15

Does ZeitRide require manual data entry into broker portals?

Accepted Answer

No. ZeitRide's broker integrations pull trip assignments directly from broker systems and push billing data back — without manual portal entry. Dispatchers don't need to log into separate broker portals to download trip lists or submit billing. Everything syncs through the ZeitRide platform.

Question 16

What if my broker isn't on the current integration list?

Accepted Answer

Contact the ZeitRide team directly. The platform's integration architecture supports adding new broker connections. In the meantime, ZeitRide supports manual trip import and export workflows that cover brokers without a direct API integration.

Question 17

Can ZeitRide handle both Medicaid broker trips and private-pay trips?

Accepted Answer

Yes. ZeitRide manages Medicaid broker trips and private-pay trips in the same platform. Scheduling, dispatch, and billing workflows handle both trip types. The billing module supports different payment tracks — Medicaid remittance and private-pay invoicing — without requiring separate tools.

Question 18

Is ZeitRide HIPAA compliant?

Accepted Answer

ZeitRide uses HIPAA-aware workflows and states that data is encrypted in transit and at rest. Software alone does not establish HIPAA compliance for an operator; confirm your BAA, access controls, policies, payer or broker contract terms, and other privacy/security obligations for your deployment.

Question 19

Does ZeitRide support Medicaid billing?

Accepted Answer

Yes. ZeitRide is Medicaid-ready with billing workflows built specifically for NEMT Medicaid transportation. The platform supports trip validation, claim preparation, and broker billing reconciliation. Automated billing reduces manual errors and helps operators get reimbursed faster.

Question 20

Does ZeitRide support EVV (Electronic Visit Verification)?

Accepted Answer

ZeitRide can capture GPS-aware pickup/drop-off events, timestamps, trip status, and related verification data in the driver workflow. These records can support payer or broker documentation requirements where applicable. The federal 21st Century Cures Act EVV mandate applies to qualifying Medicaid personal care and home health services, not NEMT generally, so providers must verify their specific state, payer, broker, and contract requirements.

Question 21

What is ZeitRide's uptime commitment?

Accepted Answer

ZeitRide targets 99.9% uptime. For NEMT operators running live dispatch, platform reliability directly affects trip completion and patient safety. The platform runs on modern cloud infrastructure — not the legacy server environments that older NEMT software was built on.

Question 22

Does ZeitRide have a driver app?

Accepted Answer

Yes. The ZeitRide Driver app is available on iOS and Android. Drivers can view assignments, use navigation, update trip statuses, and capture GPS/timestamp trip-verification data in the same workflow. Whether a separate EVV system is required depends on the provider's actual program, payer, broker, and contract requirements.

Question 23

Is there a ZeitRide app for owners and dispatchers?

Accepted Answer

Yes. ZeitRide Admin is the mobile companion for owners, administrators, and dispatchers, available on iOS and Android. It shows the live fleet map with every vehicle and driver, the day's trips with live status and member needs, and your drivers and vehicles, and lets you assign or reassign a driver from the trip or book a new one from your phone. Billing stays in the web portal. Logins are issued by your company admin; there is no self sign-up.

Question 24

Does the driver app work without cell service?

Accepted Answer

Yes. ZeitRide's driver app includes offline GPS support. Drivers in rural areas with spotty cellular coverage can still navigate and log trip status updates. Data syncs when connectivity is restored. This is critical for NEMT operators running routes in rural counties where coverage gaps are common.

Question 25

How long does it take drivers to learn the app?

Accepted Answer

Most drivers are fully operational within 15 minutes. The app is built for drivers, not software users — the interface shows what's needed for the next trip without extra complexity. Operators report that drivers require little to no formal training to use the app effectively from day one.

Question 26

Can drivers cancel or reassign trips from the app?

Accepted Answer

Dispatchers control which actions drivers can take in the app. By default, drivers can update trip status (en route, arrived, completed) and communicate with dispatch. Trip cancellation and reassignment are dispatcher-controlled — drivers can flag issues, but the dispatcher makes the call.

Question 27

What size NEMT fleet does ZeitRide work for?

Accepted Answer

ZeitRide is built for fleets of 5 to 100+ vehicles. The platform scales from small independent operators to multi-state fleet management without requiring a plan upgrade or platform change. The flat $49/vehicle/month pricing means costs scale linearly with your fleet — no pricing jump at arbitrary thresholds.

Question 28

Does ZeitRide work across multiple states?

Accepted Answer

Yes. ZeitRide is active in 10+ states and supports multi-state fleet operations from a single account. Dispatchers can manage routes across state lines simultaneously. The platform's broker integrations and Medicaid billing workflows are built to support state-specific requirements.

Question 29

How does ZeitRide compare to RouteGenie or TripMaster?

Accepted Answer

ZeitRide is AI-native — the routing, scheduling, and dispatch logic was built from the ground up on modern infrastructure. RouteGenie and TripMaster were built for an earlier era of NEMT operations and carry legacy architecture and implementation costs of $5,000–$25,000 before you dispatch a single trip. ZeitRide has no setup cost, no contracts, and goes live in 30 minutes. ZeitRide holds a 5.0 rating on Capterra, 4.9 on G2, and 5.0 on GetApp.

Question 30

How does ZeitRide compare to Bambi?

Accepted Answer

Both are modern NEMT platforms. The key difference is pricing structure — Bambi charges based on maximum vehicles used in a month, which can create unpredictable billing for fleets with variable usage. ZeitRide's pricing is flat per vehicle per month with no variability. ZeitRide also includes direct integrations with MTM Health, Provide A Ride, ProCare, and other Medicaid brokers as a standard feature.

Question 31

Does ZeitRide support vehicle inspections?

Accepted Answer

Yes. Vehicle inspection tools are built into the ZeitRide platform as part of the Everything Plan. Providers can track inspection status, log compliance checks, and maintain records digitally — no paper forms, no separate compliance tool.

Question 32

What support does ZeitRide offer?

Accepted Answer

ZeitRide provides onboarding support, live help during setup, and ongoing customer support included in the $49/vehicle/month plan. There is no separate support tier to purchase. Operators who need help setting up broker integrations, importing data, or training dispatchers can access the ZeitRide team directly.

Question 33

Is there training for dispatchers?

Accepted Answer

Yes. ZeitRide provides dispatcher training as part of onboarding. Most dispatchers are fully operational within their first day. The dispatch interface is built for real-world NEMT operations — it shows what dispatchers need to manage live trips without unnecessary complexity.

Question 34

What happens if I want to cancel?

Accepted Answer

You can cancel at any time with no penalty. ZeitRide is month-to-month — there are no annual contracts, no cancellation fees, and no data hostage situations. Your trip records and billing history remain accessible for export after cancellation.

Frequently asked questions.

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